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Terms of sale


Orders are accepted only and exclusively via the internet (online). The customer who sends the order via the Internet will receive, at the end of the procedure, a communication of confirmation of the order, by electronic mail (e-mail), with the indication of the relative order number; in the hypothesis that, after sending the order, the confirmation of the same does not appear (after a few minutes), we ask the customer to verify the correctness of the e-mail address provided at the time of registration.

For each order placed Windowo Srl will issue an invoice if requested for the material sent by e-mail to the order holder, pursuant to art. 14 DPR 445/00 and dl 52/2004. The data provided by the customer at the time of the order will be included in the invoice.


Pursuant to Article 22 of the DDPR 633/72, the issuance of a tax invoice is not mandatory for e-commerce if it is requested after the purchase operation has been carried out. For purchases concluded without an express request for invoicing within the term of the purchase operations, the transactions will be registered for tax purposes by payment in compliance with current regulations, therefore it will not be possible to request an invoice later. If an invoice is required, the Customer is therefore invited to request it at the same time as the purchase, by selecting the appropriate checkbox and filling in the data.


The technical information included in the Windowo website are obtained from the information published by the manufacturers of the goods included in our catalog. Windowo, therefore, reserves the right to modify / adapt the technical and dimensional information of the products in the catalog, based on what will be communicated by the manufacturers.


Items for sale may be unavailable.



The goods are shipped carriage paid; in the event that the goods were shipped carriage forward, upon the customer's indication, the risk is to be considered borne by the customer, from the delivery of the goods to the carrier, to its warehouse. In case of discrepancy, the same must be reported on the same accompanying document and confirmed, within seven days by fax or registered letter, to Windowo to the sales representative.

Upon delivery of the goods, the customer is required to check:
  • that the number of packages delivered correspond to what is indicated in the transport document.
  • that the packaging is intact and not altered even in any closing tapes.

In the event of tampering and / or breakage, the customer must immediately contest the shipment and / or delivery by writing - SPECIFIC RESERVE (indicating the reason) OF GOODS CONTROL - on the delivery document received by the courier or another operator.
Even if the packaging is intact, the goods must be checked within seven days of receipt. Any hidden anomalies must be reported in writing by fax or registered letter. Any report beyond the aforementioned terms will not be taken into consideration. For each declaration, the customer assumes full responsibility for what is declared.


Pursuant to article 3 of Legislative Decree 196/2003, relating to the protection of consumers in respect of distance contracts, the Customer, who for any reason is not satisfied with the purchase made, has the right to withdraw from the sales contract, without any penalty and without specifying the reason, within the term of 14 working days starting from the day of receipt of the Products. The withdrawal must be exercised by sending a written communication by registered letter with return notice (A / R) within the aforementioned term, under penalty of forfeiture, expressing the desire to withdraw from the contract concluded. This communication must be addressed to: Windowo Srl, Via Matteotti, 29 - 38065 Mori, (TN).

If the Customer exercises the right of withdrawal, he will also have to arrange for the return of the INTEGRAL and NOT USED goods (in their original packaging) at his own expense. The return must be made no later than 14 working days with an insured package prepaid at the Seller's headquarters. In no case will parcels be withdrawn cash on delivery or carriage forward.

If the right of withdrawal has been exercised in accordance with these instructions, the Seller will reimburse you free of charge the sums paid by you for the purchase of the goods ( with the exclusion of the costs relating to the return of the goods , which remain the responsibility of the Customer and cases specified below), within 30 days.



For consumer disputes arising from this contract regarding the sale of goods and services online between and a Consumer, we guarantee our participation in the alternative dispute resolution procedure promoted before the ADR body " ": Via Dodiciville, 2 - 39100 Bolzano BZ - tel. 0471/975597 - fax 0471/97991 - e-mail - website

The complaint to can be presented on the website We inform you that the complaint can also be presented through the ODR Platform of the European Commission at the link 

Any dispute arising from this contract or in any case connected to it will be referred to the exclusive jurisdiction of the judicial authority of the Court of Verona (Italy).


All prices include VAT.


The goods supplied can be paid for by: VISA Credit Card, Master Card, PayPal, Postepay, or Advance Bank Transfer.
Unless different conditions that must be agreed from time to time with Windowo Srl.

The bank details for wire transfers are:

Windowo S.R.L.
Via Matteotti, 29
38065 Mori (TN)
Banca:Unicredit Spa - Agenzia Gussago
ABI:02008 CAB:54591 C/C 000103063935 Cin:C Cod.BIC
IBAN: IT58 C020 0854 5910 0010 3063 935



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